Refund Policy

Last updated: September 11, 2026

At Planet Sports, we want our customers to have a clear understanding of our refund and return procedures. Please read this Refund Policy carefully before making a purchase.

1. Physical Products

For eligible physical products, customers may request a return within 14 days of receiving their order.

To be eligible for a return, the product must:

• Be unused and unworn;

• Be in the same condition in which it was received;

• Include its original packaging, tags, and accessories, where applicable;

• Show no signs of damage, alteration, washing, or use.

To request a return, please contact us at contact@planetsportuk.shop before sending any product back.

Products returned without first contacting our customer service team may not be accepted.

2. Digital Products

Due to the nature of digital products, purchases of digital content, downloads, digital files, access codes, licenses, or other electronically delivered products are generally non-refundable once the digital product has been delivered, downloaded, accessed, activated, or made available to the customer, except where a refund is required by applicable law.

If you experience a technical issue that prevents you from accessing a digital product you purchased, please contact us at contact@planetsportuk.shop. We will first attempt to resolve the issue or provide replacement access where appropriate.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after receiving it.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at contact@planetsportuk.shop.

Please include:

• Your order number;

• A description of the issue;

• Clear photographs or videos showing the problem, where applicable.

After reviewing the information provided, we may offer a replacement, refund, or another appropriate solution depending on the circumstances and applicable consumer protection laws.

4. Non-Returnable Items

Unless otherwise required by applicable law, we may not accept returns for:

• Digital products that have already been accessed, downloaded, activated, or delivered;

• Personalized or customized products;

• Products damaged due to misuse by the customer;

• Products showing signs of wear or use;

• Products returned without their original condition, packaging, or accessories where applicable;

• Gift cards or other non-refundable products identified as such at the time of purchase.

5. Change of Mind

For eligible physical products, change-of-mind returns may be accepted within the applicable 14-day return period.

Unless otherwise required by law, the customer is responsible for return shipping costs for change-of-mind returns.

Original shipping charges are generally non-refundable once the shipping service has been provided, except where required by applicable law.

6. Return Shipping

Customers must contact us before returning an item so that we can provide the appropriate return instructions.

Unless the product is defective, incorrect, or applicable law provides otherwise, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method when returning an item. Planet Sports cannot be responsible for a return shipment that is lost before reaching the designated return location.

7. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the outcome of your refund request.

If approved, the refund will be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

We do not control processing times imposed by banks or payment providers.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@planetsportuk.shop.

We cannot guarantee cancellation once a physical order has entered processing or has been shipped.

For digital products, cancellation may no longer be available once the digital content has been delivered, accessed, downloaded, activated, or otherwise made available, subject to applicable law.

9. Shipping Delays

Estimated delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, local delivery disruptions, or other logistical events.

A shipping delay alone does not automatically mean an order qualifies for a refund. However, nothing in this policy limits any rights or remedies available to customers under applicable consumer protection law.

If an order appears to be lost or significantly delayed, please contact us so we can review the shipment and determine the appropriate next steps.

10. Refund Abuse and Fraud

Planet Sports reserves the right, to the extent permitted by law, to refuse fraudulent or abusive refund requests, including requests involving false claims, manipulated evidence, or repeated misuse of our return process.

This provision does not affect legitimate consumer rights.

11. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or override any mandatory consumer rights that cannot legally be waived under the laws applicable to your purchase.

Where this policy conflicts with mandatory consumer protection law, the applicable law will prevail.

12. Contact

For return, cancellation, or refund requests, please contact:

Planet Sports
Email: contact@planetsportuk.shop

Please include your order number and a brief explanation of your request so that we can assist you efficiently..